Return and Refund Policy
Our refund policy covers cold baths and accessories.
Return Period: You have 30 days from the delivery date to initiate a return.
Restocking Fees:
A restocking fee of 10% will be applied to all returned products. These fees help cover the costs associated with processing, inspecting, testing, and recertifying returned items.
Return Shipping:
Customers are responsible for return shipping costs. Please ensure that the item is returned in its original packaging. The original packaging helps protect the product during transit and ensures it arrives in good condition.
Return Process:
Contact us to initiate a return. We will provide you with instructions.
Pack the item in its original packaging or in an appropriate alternative to ensure it arrives in good condition.
Ship the return package to the provided address.
Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 7 business days from the receipt of the returned shipment for the refund to be processed.
You will receive an email once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items:
Some items may not be eligible for a refund, such as items damaged due to misuse or items not in their original condition.
Contact Us:
If you have any questions or need further assistance regarding our refund policy, feel free to contact our customer support team.
Return Period: You have 30 days from the delivery date to initiate a return.
Restocking Fees:
A restocking fee of 10% will be applied to all returned products. These fees help cover the costs associated with processing, inspecting, testing, and recertifying returned items.
Return Shipping:
Customers are responsible for return shipping costs. Please ensure that the item is returned in its original packaging. The original packaging helps protect the product during transit and ensures it arrives in good condition.
Return Process:
Contact us to initiate a return. We will provide you with instructions.
Pack the item in its original packaging or in an appropriate alternative to ensure it arrives in good condition.
Ship the return package to the provided address.
Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 7 business days from the receipt of the returned shipment for the refund to be processed.
You will receive an email once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items:
Some items may not be eligible for a refund, such as items damaged due to misuse or items not in their original condition.
Contact Us:
If you have any questions or need further assistance regarding our refund policy, feel free to contact our customer support team.
Still have questions ? Let us know, we will be happy to help you.
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