Guarantee

2 years warranty

Rocean, SAS warrants to the original purchaser that the products and parts are free from defects in material and workmanship.
Your Rocean is made up of a composite hull and systems:

1. Hull structure - Your Rocean is guaranteed against water loss due to composite hull defects, cracking, or delamination of the interior hull surface due to defects in workmanship or materials for two years from the date original purchase.
2. Systems electronic, electrical, plumbing, thermodynamic components - are warranted against malfunction due to defects in workmanship or materials for two years from the original date of purchase.

We offer a two year warranty on all cold baths purchased from us. This warranty applies only to private use; for professional or commercial use, the warranty is 8 months. Contact us for the professional warranty extension. In the context of professional rental, the guarantee applies for the entire duration of the rental, except in the event of reckless or deliberate action on the part of you or your customers, in which case Rocean reserves the right to call on your professional liability insurance.

This warranty is void if Rocean or its designated representative determines that the bath has been damaged or failed due to the installation of replacement parts that are not genuine Rocean brand parts & accessories. This disclaimer includes, but is not limited to, filters, ozone systems, valves, hoses, repair parts and other accessories. Genuine Rocean brand parts and accessories are manufactured to our highest standards for quality, durability and performance, and they are designed to work with your Rocean to ensure optimal performance and functionality.

WHAT WE WILL DO

At its option, Rocean will provide free repair or replacement of any defective product or component that has been installed, used and maintained normally, within the specified warranty period. In the event that repair or part replacement is not feasible, Rocean may choose to provide a replacement Rocean bath, which will be of equal value to the original Rocean.

Please note that replacement parts may not be identical to original parts and their availability is subject to change. Warranty work may be performed by an authorized service technician hired by us (electronic or cooling system technicians). We will not reimburse repair costs if a repair is carried out by you, someone else or by a (local) service provider who has not been directly appointed by us. You therefore explicitly waive our warranty if you carry out repairs yourself (during the warranty period) and/or hire someone to carry out repairs unless we approve the repair and provide us with a quote by written before the start of the repair work. Work performed without Rocean approval is not covered.

WHAT YOU SHOULD DO

To make a warranty claim for a product, you can contact us within 14 days of discovering the defect by mail or online. Please be sure to include your order number and date of purchase when contacting us:

• info@rocean.fr
• +33 7 86 30 73 29

The warranty covers the following main specified components:

• Composite hull made of gelcoat, fiberglass and resin
• Compressors, condenser and heater
• Fans
• Main electronic cards
• Insulation blanket
• Temperature sensors
• Vacuum pump
• Control panel
• Underwater light and switch
• Valves and pipes

Individual warranty on replaced parts:

When (defective) parts are replaced with new parts, the new part will have a separate two-year warranty from the date of replacement. This does not mean that the original standard warranty will be reinstated. The remaining period of the original warranty remains valid even after any repairs or replacements are made under this standard warranty.

The warranty does not apply in the event of :

• Damage caused by improper use or maintenance of the Rocean cold bath.
• Damage caused by the use of dangerous products for Rocean bath materials such as acetone, chlorine or similar.
• Damage caused by moving or transporting the Rocean (by you), unless we, “Rocean”, move or transport the Rocean.
• If you leave the Rocean cold bath outside in freezing temperatures without turning it on.
• Damage caused by the introduction of products such as glasses or toys into the Rocean.
• If there is or was anything other than water in the Rocean bath.
• Damage caused by negligence;
• Loss caused by fire, flood, theft, pests or insects.
• Damage caused by improper installation, use, maintenance or misuse of the product.
• Use deemed inappropriate and contrary to common sense and not declined here.