Privacy Policy

The data controller is:

Depending on how you interact with the website, we may collect the following categories of personal data:

• Identity information, such as first name, last name, company name, and professional role;
• Contact information, such as email address, phone number, postal address, and country;
• Project information, such as the type of installation, location, intended use, technical requirements, budget range, and any information you voluntarily provide through an inquiry form or email;
• Communication history, including messages sent to Rocean and our replies;
• Technical and browsing data, such as IP address, browser type, device information, pages visited, time spent on the website, and cookie preferences;
• Business information required for quotations, contracts, invoices, delivery, installation, after-sales service, or maintenance.

We do not intentionally collect sensitive personal data through the website.

We collect personal data when you:

• Visit the website;
• Fill out a contact or inquiry form;
• Contact us by email, phone, or any other communication channel;
• Request a quotation, product information, technical documentation, or commercial proposal;
• Enter into a commercial relationship with Rocean;
• Interact with embedded tools, analytics systems, or third-party services used on the website.

We use personal data for the following purposes:

• To respond to inquiries and contact requests;
• To understand your project and recommend appropriate Rocean products or configurations;
• To prepare quotations, commercial proposals, contracts, invoices, and project documentation;
• To organise delivery, installation, after-sales support, maintenance, and technical assistance;
• To manage client and prospect relationships;
• To improve the website, user experience, and commercial communication;
• To secure the website and prevent misuse;
• To comply with legal, accounting, tax, and regulatory obligations.

Depending on the context, Rocean processes personal data on one or more of the following legal bases:

• Contractual necessity, when processing is required to prepare or perform a contract with you;
• Legitimate interest, for example to respond to professional inquiries, manage client relationships, improve our services, and secure the website;
• Consent, when required, for example for certain cookies, analytics, marketing communications, or optional forms of communication;
• Legal obligation, when processing is required for accounting, tax, regulatory, or legal compliance purposes.

The website may use cookies or similar technologies to operate properly, measure audience activity, improve performance, or support marketing and communication tools.

Some cookies may be strictly necessary for the functioning of the website. Others, such as analytics or marketing cookies, may require your prior consent depending on their purpose and configuration.

When required, you can accept, refuse, or manage cookies through the cookie banner or cookie settings available on the website.

You can also configure your browser to block or delete cookies. However, blocking certain cookies may affect the proper functioning of the website.

Rocean may use third-party service providers to operate the website, manage communications, analyse website traffic, host data, process inquiries, or provide business services.

These providers may include, depending on the tools used:

• Website hosting providers;
• Analytics providers;
• Email and communication tools;
• CRM or inquiry management tools;
• Form, scheduling, or automation tools;
• Payment, accounting, logistics, or professional service providers.

These providers only receive the data necessary to perform their services and are required to process personal data in accordance with applicable data protection laws.

Some service providers may process personal data outside the European Economic Area.

Where such transfers occur, Rocean ensures that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or any other legally recognised transfer mechanism.

Rocean keeps personal data only for as long as necessary for the purposes described in this Privacy Policy. Indicative retention periods include:

• Inquiry and prospect data: up to 3 years after the last contact, unless a longer relationship is established;
• Client and contract data: for the duration of the commercial relationship and for the legal retention periods required for accounting, tax, and contractual purposes;
• Technical logs: for a limited period necessary for security and website operation;
• Cookie consent data: for the period required to demonstrate consent or refusal, in accordance with applicable rules.

These periods may be extended if necessary to comply with legal obligations or to establish, exercise, or defend legal claims.

Rocean implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no website or electronic communication system can be guaranteed to be completely secure. Users are encouraged to avoid sending unnecessary sensitive information through online forms or email.

Under applicable data protection laws, you may have the following rights:

• Right of access to your personal data;
• Right to rectification of inaccurate or incomplete data;
• Right to erasure of your data, where applicable;
• Right to restriction of processing;
• Right to object to processing based on legitimate interest;
• Right to withdraw consent at any time, where processing is based on consent;
• Right to data portability, where applicable;
• Right to define instructions regarding the use of your data after your death, where applicable under French law.

To exercise your rights, contact us at info@rocean.fr. We may ask you to provide proof of identity if necessary to process your request securely.

If you believe that your rights have not been respected, you may contact the French data protection authority, the CNIL.

Rocean may contact professional prospects or clients with relevant information about its products, services, projects, or events.

Where required, such communications are based on your consent. You may opt out of marketing communications at any time by contacting us at info@rocean.fr or by using the unsubscribe link where available.

The website may contain links to third-party websites or platforms. Rocean is not responsible for the privacy practices, content, or security of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Rocean may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be available on the website. The date of the latest update appears at the top of this page.